How We Create a Better Client Experience
Offering the highly customized, collaborative and responsive services you need to thrive, we have guided multiple generations of privately-owned businesses and Canadian subsidiaries of foreign companies to grow and manage risk and change since 1934.
Aligning ourselves with you as closely as possible, we invest the time to visit with you and learn all about your business. We pause at the outset of a project for a kick-off call or meeting to ask about your unique needs, concerns and objectives. By clarifying expectations and the way we will work together, we maximize efficiencies and avoid costly miscommunication.
We follow next-generation business processes to make detailed plans, collaborate effectively and stay on track and on budget. As Legal Lean practitioners, we simplify processes, reduce steps, maximize speed and improve productivity to offer sharp value. Our nimble firm is small and non-bureaucratic so we can respond quickly.
We proudly belong to the Primerus global network, which brings us access to an international network of professionals who share our high standards and values.
Transparent, upfront discussions about fees set fair and reasonable expectations, outlining the extent of our role and how it will evolve as the project proceeds. We check in to provide updates on delays and problems that might stop a transaction. We review what we did well and what we could have done better and share lessons learned with our team at Monday morning stand-up meetings.
With a flexible, personable approach, we have forged business relationships that have endured for decades. Always focusing on ways to streamline and improve, all our actions are oriented to ensure our clients see us as their team, their champions.